Refund policy

Due to the personal-use nature of skincare, wellness, and health-related products, all sales are final once an order has been processed or shipped.

For safety and hygiene reasons, we cannot accept returns or exchanges on opened, used, or unsealed products.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at drp@neogevitymd.com with your order number and photos of the item/package. We will review the issue and, if appropriate, offer a replacement, store credit, or refund.

Shipping fees are non-refundable unless the return is due to an error on our part.

Prescription products, compounded medications, custom orders, lab kits, supplements, and third-party fulfilled products are non-refundable and subject to the policies of the dispensing pharmacy, laboratory, or vendor.

NeoGevityMD Skincare reserves the right to refuse returns or refunds that do not meet the above criteria.

For questions about your order, please contact us at drp@neogevitymd.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at drp@neogevitymd.com.