Shipping policy

NeoGevityMD currently offers services and products for local patients and established patients only. Shipping availability may vary depending on the item, pharmacy, laboratory, or third-party partner involved.

Prescription medications, compounded medications, supplements, lab kits, and other wellness products may be shipped directly by the dispensing pharmacy, laboratory, or vendor. Shipping times, fees, tracking, temperature requirements, and delays are determined by the third-party provider.

NeoGevityMD is not responsible for carrier delays, lost packages, weather-related delays, incorrect shipping addresses provided by the patient, or delays caused by pharmacies, laboratories, or third-party vendors.

Patients are responsible for ensuring that their shipping address is accurate at the time of order. Certain medications or products may not be eligible for shipping to all locations due to state regulations, pharmacy rules, or product-specific restrictions.

For questions about a shipment, please contact NeoGevityMD or the dispensing pharmacy/vendor directly.